Her Trails Privacy Policy 

Her Trails is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, services, and community platform.

1. Information We Collect

We collect personal information that you provide to us directly, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Any additional information you provide when signing up for memberships, events, retreats, or other services

We may also collect information automatically through cookies and similar technologies, including:

  • IP address

  • Browser type and device information

  • Interaction with our website and services (e.g., page visits, time spent on pages)

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide, manage, and personalise your experience with our services

  • To process payments and transactions securely

  • To send relevant emails, including updates, newsletters, and marketing communications (you may opt out at any time)

  • To improve our website, services, and user experience

  • To comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Third-party service providers (e.g., payment processors, email marketing platforms, website analytics tools)

  • Legal authorities if required to comply with laws or regulations

  • Partners and affiliates when necessary to deliver services you’ve requested

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we take reasonable steps to securely destroy or de-identify it.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. However, no online platform can guarantee 100% security, so we encourage you to take precautions when sharing personal data online.

6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, update, or delete your personal data

  • Request a correction of inaccurate or outdated information

  • Withdraw consent for marketing communications

  • Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us at [email protected]

7. Complaints Handling

If you have concerns about how we handle your personal information, you may contact us at [email protected]. We will investigate and respond to your complaint in accordance with the Australian Privacy Principles (APPs). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyse website usage. You can manage cookie preferences through your browser settings.

9. International Data Transfers

If you are outside Australia, please note that your information may be transferred to and processed in Australia or other jurisdictions where our service providers are located. We take appropriate safeguards to protect your data in accordance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: [email protected]

By using our website and services, you agree to the terms of this Privacy Policy.